The Road to Affordable Healthcare-The Sequel
10:30 AM I’m already getting jittery and teary eyed. I started with CIGNA and called their 800 number. The first woman I spoke to said I had to call another number. She gave it to me. It brought me to Affordable Healthcare. I am trying to find out how to insure a family that lives in 2 different states. I mean a lot of people have kids in out-of-state colleges, right? This is not unusual. I need to speak to an insurance agent at the company where I am considering purchasing a plan. They are making money on this, they’ve got everyone in America required to buy health insurance. Thousands of new customers are headed their way. However, I am just asking a question. I have to go back to the government marketplace to purchase the plan. I could tell the first woman I spoke to didn’t want to deal with me. Her tone of voice was abrupt, you have to call this number. Period.
But this is not the right number. I need to talk to someone at Cigna. The 2nd phone call has brought me back to the government. I make a third phone call, back to CIGNA. People are bitching about the government? This happens everyday with hugely profitable corporations. Do we need to review my Comcast debacle?
On my third phone call to CIGNA I get a young man who is willing to answer my question. I cannot do what I need to do. This is a state by state insurance plan. If I ensure a family in Florida, no one can have a primary care doctor in Colorado.
I am contemplating putting a shot of Grand Marnier in my coffee. This news means I have to adjust my original application for a family of four to two, my husband and I. Then get individual insurance, in Colorado, for my daughters. Before I do that, I am going to call BC/BS, another provider available to me through Obamacare. My head already feels like it is going to explode.